Below is a list of both the technologies and the languages I have experience in using and my skills level in each:
| Sales and Marketing |
Experience Level |
Notes |
| MS Business Contact Manager 2007(BCM) |
 |
Implemented BCM inhouse in 2009 to support and organise the company's accounts, contacts and leads. |
| Salesforce.com |
|
Customised Salesforce inhouse and have had experience migrating data both to and from it. |
| Microsoft Dynamics CRM |
|
Having implemented the system inhouse I customised and extended it to support approximately 50 employees in 3 offices in the UK. In December 2007 I passed my final exam to become a Microsoft Certified Business Management Solutions Specialist in CRM.
What is Microsoft CRM?
Microsoft CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. |
| Web Design / Development |
|
|
| Adobe/Macromedia Dreamweaver CS4 and earlier |
|
Having tried various web development products over the years I settled with Dreamweaver as it provided the best balance of hard-coding and wysiwyg features, language support and security.
More about Dreamweaver »
Adobe Dreamweaver is a web development application originally created by Macromedia and includes support for web technologies such as CSS, JavaScript, and various server-side scripting languages and frameworks including ASP.NET, ColdFusion, JavaServer Pages, and PHP. |
| Joomla |
|
Am very much now hooked on building sites on the open source Joomla CMS system. Building my own HTML/CSS/PHP templates and installing and configuring sites. As a result I am now more familiar with PHP, JQuery and Ajax. Example sites: Essential Communications and Jump (2010) |
| Microsoft Visual Studio 2005 |
|
I use Visual Studio 2005 mostly for creating custom mini applications for the intranet, extensions to Microsoft CRM and SQL Server Reporting Services reports.
Visual Studio 2005 »
Visual Studio is the flagship Integrated Development Environment (IDE) from Microsoft. It can be used to develop console and GUI applications along with Windows Forms applications, web sites, web applications, and web services in both native code as well as managed code for all platforms supported by Microsoft Windows, Windows Mobile, .NET Framework, .NET Compact Framework and Microsoft Silverlight. |
| Notepad |
|
I created my first website using notepad and hard-coded HTML. I still use is often today when all the WYSIWYG editors fail.
|
| IIS 5.0, 5.1, 6.0 |
|
All of the websites I create run on IIS. Knowledge of IIS and hosting is key to ensuring that the sites run at optimum levels of performance.
IIS »
Microsoft Internet Information Services (IIS, formerly called Internet Information Server) is a set of Internet-based services for servers using Microsoft Windows. |
| Microsoft Sharepoint Designer 2007 |
|
Have used Sharepoint Designer both to customise Sharepoint pages and also standard HTML/CSS. |
| Microsoft Sharepoint Portal Server |
|
Have piloted Sharepoint on several occasions for internal use and believe it is the perfect solution for document management and intranet functionality.
Microsoft Sharepoint »
Sharepoint is a web-based collaboration and document management platform from Microsoft. It can be used to host web sites which can be used to access shared workspaces and documents, as well as specialized applications such as wikis blogs and many other forms of applications, from within a browser. |
| Sitecore |
|
I maintain one of the Chelford Group companies websites using Sitecore as they are certified Sitecore partners.
Sitecore »
Sitecore Web Content Management System (CMS) software helps create and keep up-to-date dynamic, full featured websites of all types. |
| Search Engine Optimisation Tools such as Hello Engines Google and those at W3C |
|
Using Hello Engines for search engine submission, meta generation and Google for Adwords and Sitemapping and W3C for code checking to help increase traffic at the companies websites. |
| Graphics / Video Tools |
|
|
| Adobe/Macromedia Fireworks |
|
Completely compatible, ideal for manipulating images for the web, popup graphics and batch image processing. I use this frequently in conjunction with Dreamweaver.
Fireworks »
Fireworks is a bitmap and vector graphics editor aimed at web designers (with features such as: slices, the ability to add hotspots etc.). It is designed to integrate easily with other products, such as the popular Adobe Dreamweaver and Adobe Flash. |
| Adobe Photoshop |
|
When and if I can't get the desired effect in Fireworks, I use photoshop which in particular has advanced tools for editing photographs.
Photoshop »
Photoshop, is a graphics editor developed and published by Adobe Systems. It is the current market leader for commercial bitmap and image manipulation, and is the flagship product of Adobe Systems. |
| Adobe/Macromedia Flash |
|
I use flash occasionally where a static graphic alone doesn't give the desired effect. Typically it would be to enhance a webpage with some movement.
Flash »
Flash is commonly used to create animation, advertisements, various web page components, to integrate video into web pages, and more recently, to develop rich Internet applications. |
| Adode Premiere |
|
Used Adobe Premiere to build videos for both the isitrugged and Daredevil Handhelds video campaigns |
| Adobe Captivate |
|
Used captivate to build the demonstration video on the MobileVantage website (2009). |
| Database Tools |
|
|
| Microsoft Access |
|
Access was the database platform for the first two intranet content management systems I helped create. It has been invaluable for cleaning data prior to importing into Microsoft CRM.
Microsoft Access »
Access is a relational database management system from Microsoft which combines the relational Microsoft Jet Database Engine with a graphical user interface and software development tools. |
| SQL Server 2005 |
|
SQL Server 2005 stores our Microsoft CRM database. More often than not, I am executing SQL queries to the database directly (rather than from within MS CRM) in order to retrieve or extract specific data.
SQL Server 2005 »
SQL Server is a relational database management system (RDBMS) produced by Microsoft. Its primary query language is Transact-SQL, an implementation of the ANSI/ISO standard Structured Query Language (SQL) used by both Microsoft and Sybase. |
| MySQL |
|
It's free! Am using this as a database solution where budget is tight. |
| SQL Server Reporting Services |
|
Microsoft CRM comes with a set of standard reports on Sales and Marketing data but this isn't enough. I create custom reports in Visual Studio 2005 using SQL Server Reporting Services.
SQL Server Reprting Services »
SQL Server Reporting Services is a report generation environment for data gathered from SQL Server databases. It is administered via a web interface. Reporting services features a web services interface to support the development of custom reporting applications. Reports are created as RDL files. |
| Technical Authoring / Desktop Publishing |
|
|
Microsoft Office Applications (Word, Excel, PPT and Outlook) |
|
Microsoft Word has been the main tool used for all of my Technical Authoring. Excel was vital when manipulating data to be imported into Microsoft CRM. I created master templates in Powerpoint for Salesmen to use for their presentations.
Office »
An office suite from Microsoft for Microsoft Windows and Apple Mac OS X operating systems. Along with core office applications, it includes associated servers and web-based services. |
Microsoft Publisher desktop publishing |
|
The majority of the marketing collateral I have created (datasheets, case studies, press releases) has been through templates I created in Microsoft Publisher.
Microsoft Publisher »
Publisher is a desktop publishing application from Microsoft differing from Microsoft Word in that the emphasis is placed on page layout and design rather than text composition and proofing. |
| Adobe Acrobat |
|
Creating PDF's from Microsoft Office documents for both internal and external use is part of every day life. Wherever possible I create pdf's for users to download/print from the website.
Acrobat »
Acrobat is a family of application software by Adobe Systems whose applications use Adobe's Portable Document Format (PDF) as their native file format. |
| WinHelp / HTMLHelp |
|
Though I don't use this much now, as a Technical Author I did use WinHelp extensively to create help systems for our products. WinHelp »
WinHelp is a proprietary format for online help files that can be displayed by the Microsoft Help browser winhelp.exe or winhlp32.exe. The file format is based on Rich Text Format (RTF). Microsoft Compiled HTML Help is a proprietary format for online help files, developed by Microsoft and first released in 1997 as a successor to the Microsoft WinHelp format. |
| Microsoft Visio |
|
Great for complex diagrams such as organisation charts and technical architecture.
Microsoft Visio »
Microsoft Visio is diagramming software for Microsoft Windows. It uses vector graphics to create diagrams. |
| |
Experience Level |
Description |
| HTML |
 |
Hypertext Markup Language - the predominant markup language for web pages |
| DHTML |
|
A collection of technologies used together to create interactive and animated web sites by using a combination of HTML, a client-side scripting and CSS |
| CSS |
|
Cascading Style Sheets - a stylesheet language used to describe the presentation of a document written in HTML |
| XML / XSL |
|
The Extensible Markup Language (XML) is a general-purpose markup language. It is classified as an extensible language because it allows its users to define their own elements. Its primary purpose is to facilitate the sharing of structured data across different information systems, particularly via the Internet. |
| XHTML |
|
The Extensible HyperText Markup Language, or XHTML, is a markup language that has the same depth of expression as HTML, but also conforms to XML syntax.
Whereas HTML is an application of Standard Generalized Markup Language (SGML), a very flexible markup language, XHTML is an application of XML, a more restrictive subset of SGML. Because they need to be well-formed, true XHTML documents allow for automated processing to be performed using standard XML tools—unlike HTML, which requires a relatively complex, lenient, and generally custom parser. |
| ASP |
|
Microsoft's server-side script engine for dynamically-generated web pages |
| PHP |
|
Just starting to get to grips with PHP. Using it to modify my Joomla installations (2010) |
| JQuery |
|
Just starting to get to grips with JQuery. Using it to modify my Joomla installations and to apply to other general sites. (2010) |
| AJAX |
|
Increasingly using AJAX in all sites I'm working on. |
| VBScript |
|
An Active Scripting language developed by Microsoft. A variation of VB for webpages. |
| |
|
|
| Javascript |
|
A Client Side scripting langugar for webpages simiiar to C and Java. |
| ASP.NET |
|
Web application framework part of Microsoft's .NET platform and is the successor to Microsoft's Active Server Pages (ASP) |
| VB.NET |
|
Microsoft's Visual Basic (VB) implemented on the Microsoft .NET framework |
| C# |
|
An object-oriented programming language developed by Microsoft as part of the .NET initiative |
| SQL |
|
A database computer language designed for the retrieval and management of data in relational database management systems |
| English |
|
A West Germanic language originating in England, and the first language for most people in Australia, Canada, the Commonwealth Caribbean, Ireland, New Zealand, the United Kingdom and the United States of America. About 1.8 billion people around the world speak English as either a native or a second language. |
| French |
|
A Romance language originally spoken in France, Belgium, Luxembourg, and Switzerland, and today by about 350 million people around the world as either a native or a second language, with significant populations in 54 countries |
MCNPS - Microsoft Certified Network Professional
